Notifications, errors and audit
Notifications
The bell in the console lists what needs attention: new AWS referrals, SLA reminders, deals that need information, AWS decisions and failed syncs. The same notice goes out at most once a day, so a problem that keeps recurring does not flood anyone. Two more places can receive them, both under Settings → Notifications.
Going to what a notice is about
Click a notice's title to open what it is about. Opening it also marks it as read.
| Notice | Opens |
|---|---|
| A deal needs information, failed to sync, or has AWS's review outcome | The deal |
| An AWS referral, a reminder about it, or a failed acceptance | That invitation |
| The daily Pipeline health digest | Pipeline health |
| A finished bulk job | Bulk jobs |
| A data export, or a workspace deletion | Settings → Data & privacy |
Open in Partner Central and Open in AWS Marketplace go to the record on the AWS side.
Emails and Slack messages link to the same page. For AWS review outcomes they link to Partner Central, as before.
Clearing notices
- Mark all as read marks every unread notice, not only the ones on screen.
- Clear all deletes every notice in the workspace, for everyone. Admins see it, and it asks for confirmation first. The deals, invitations and errors the notices were about are not changed, and the clearing is recorded in the audit log.
Add up to 20 addresses under Recipients. Mail comes from notifications@cosell.habilelabs.io.
Slack
- In Slack, add an incoming webhook for the channel the team watches.
- In CoSell, paste the webhook URL (it starts with
https://hooks.slack.com/services/) and choose Connect Slack. CoSell posts a test message first and saves the webhook only when Slack accepts it. - From then on each notice appears in the channel with a button that opens the page it is about in CoSell, or the opportunity in Partner Central for AWS review outcomes.
The webhook URL is stored encrypted and never shown again; Replace the webhook swaps it. If a message cannot be delivered, Settings shows why and CoSell tries again with the next notice. If Slack reports that the webhook was removed or the channel archived, CoSell stops posting and asks for a new webhook. Accepting or rejecting a referral from Slack itself is planned for a later release.
Sync errors
Sync errors lists syncs that could not finish, with the category (validation, permission, throttling, conflict…), the message from Zoho or AWS, and the field it concerns.
- Retry runs the sync again, once you have fixed the cause.
- Resolve closes an error that needs nothing more.
CoSell retries temporary problems itself (throttling, timeouts) before it records an error.
Audit log
Every change made in the console and every call CoSell makes on your behalf is recorded, with who, when and what. That covers mapping versions, settings, submissions, invitation decisions, imports and assistant questions. Opportunity data is recorded as field names, not full copies.